Harper House has recently changed the title Customer Service Representative to Account Coordinator.

“The name ‘Customer Service Representative’ has never fully defined what our people do.  We feel this shift in title better reflects the responsibility the position entails”, says Jack Harper, President and CEO of Harper House.

The name Customer Service Rep implies order taker.  At Harper House, the account coordinator is your primary contact who oversees all aspects of your project from job planning through production and shipping.  He/She keeps a keen eye on quality control throughout the entire process to ensure that the highest levels of quality are achieved.

Our Account Services team consists of eight Account Coordinators with an average of over twenty years experience in the industry, many of those years at Harper House.   They have extensive knowledge in the fields of creative services, photography, premedia, printing and fulfillment.

Rick Ornberg, our Account Services Manager, has this to say about his team: "This business has evolved to more of a service industry. Our Account Services team pride themselves on being able to provide the best service in the business and continues to raise the bar of client expectations."